Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Beginning in 1992, with help from ENERGY STAR®, American families and businesses saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Each Pella® product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. How will this affect you? Not only might your notice a drop in your heating and cooling charges, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and customized for your home, meaning no two projects are alike. Our wide variety of products make it nearly impossible to discuss pricing without first bearing in mind your needs, wants and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can provide you with a quoted project price once they have seen the project site itself. To expedite the quoting process, your Pella® sales representative is prepared with a computer and a portable printer so that they can provide you with all the quote information you’ll need—as soon as the sales representative has been given the opportunity to consider the requirements of the task and brings them to life with your vision.
 
In addition to offering a wide range of first-rate products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you fantastic window and door products at affordable prices, providing you with a chance to make the home improvements you want to while building great value into your South Burlington area home as you do it.


Can I paint my vinyl windows?

The attraction of Pella's® vinyl windows is that you don’t have to. You can order the windows the color you want. We do not advise painting your vinyl products, as this will void your warranty. Some paint manufacturers advertise that their paint can adhere to vinyl, but it could ruin your windows if the wrong paint is applied or done incorrectly.

What should I use to clean my glass windows?

We recommend that you clean them with a prepackaged vinegar-based cleaning mix or use an ammonia-free glass cleaner such as Windex or Sparkle. You can also make your own with one part vinegar to ten parts water. Apply the solution to a soft, clean microfiber cloth or paper towel. We do not recommend glass cleaners that are ammonia- or alcohol-based as they could leave streaks or create a film that draws moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses reliable installers who are certified to install Pella products. We require them to complete a carefully crafted set of training courses so that your windows and doors are correctly installed and meet Pella’s strict warranty standards. We seek out the best South Burlington-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that you will have the expertise of our whole team. We like to use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. If you have any concerns, simply contact our office or your sales representative and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why South Burlington homeowners pick Pella for their replacement window and door needs. Pella is a privately owned, professionally managed company founded in 1925. Each of our high quality windows and doors are produced with care and serviced by Pella’s qualified Direct Sales Network. Unlike many of our competitors who sell exclusively through third-party channels, Pella has dedicated window and entry door showrooms throughout North America. This unique way of operating our business gives Pella clients in South Burlington a convenient and personal experience with the support of a local to South Burlington, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a top quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of South Burlington, we understand that purchasing new windows or a replacement door for your home is a major investment. Because of that fact, it is very important to ensure that each question you have about Pella’s products, materials and engineering are answered.  As such, we suggest that you allow up to 2 hours for your consultation appointment.

What happens during the in-home consultation?

Pella South Burlington’s in-home consultation is extremely important to ensure customer satisfaction and the correct window or door products are selected for your South Burlington home and budget. As such, it is best that your visit is booked when all decision-makers (typically both homeowners) are able to attend. Our goal is to provide you the best replacement windows and doors possible.

Please allow up to two hours for this visit. Among the many topics we will review with you would be:

· What materials (vinyl, wood or fiberglass) are most appropriate for your South Burlington home?

· In terms of functionality, which features would you like for your new windows or doors?

· What level of energy efficiency is best for your home?

· Which colors do you want?

· Other questions you may have

Accurately quoting your replacement windows or front entry door project(s) depends upon the information we receive during the in-home consultation.